Terms of Service

TERMS OF USE & PRIVACY POLICY

By placing your order with Your Laundry Genie, you agree to have read and accepted our these Terms and Conditions.  Please refrain from using our site or services if you do not accept our terms and conditions.

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MINIMUM ORDER SIZE

The minimum order amount for laundry is $60.  Your Laundry Genie does not combine your order with any other customer and therefore processes each order separately and charges accordingly.

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EXCLUSIONS TO SERVICE

Your Laundry Genie does not offer pest control services nor do we launder items where mold or human or animal excrement is present.  Please do not place any orders for items that may contain pests such as bedbugs, roaches, etc., or any form of mold or mildew, or human or animal excrements.

Any order found with the conditions mentioned above will not be processed and a minimum administrative charge of $250 plus HST will be applied.  Civil action may also be initiated against the customer for any damages suffered by Your Laundry Genie, its customers, staff, contractors or agents as a result of orders being given to Your Laundry Genie in violation of these terms.

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SORTING AND ENSURING PROPER CARE

Before your scheduled pick up time,  please sort your laundry the way you would like to have it washed (e.g. Whites – Hot Water Wash, Colors/Darks –  Warm Wash). 

Where there is no indication that a sort was completed and marked, we will assume that all items can be washed together in warm water. 

Delicates such as fine lingerie should be placed in a lingerie bag to protect them during the laundry process. 

Your Laundry Genie will not be responsible for garments labelled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in the customer’s garments.

The customer will provide written instructions for all special handling requests, including, but not limited to, wash and hang dry, hot water wash, low heat dry, delicate cycle, etc.  Additional charges may apply.

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UNABLE TO PICK UP OR DELIVER ORDER

Your Laundry Genie will make every reasonable effort to pick up and deliver orders as promised.  If an order was placed by a client and confirmed for pickup or delivery, but either the order or the person responsible to hand off or receiving the order is unavailable at the scheduled period, a $10 ‘placed but unavailable’ charge will apply unless cancelled at least 12 hours in advance.

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ALTERNATIVE PICK UP/DROP OFF AUTHORIZATION

If you are unable to be at home at the scheduled pick up/drop off time, you can save yourself a second attempt charge by providing us with an alternate pick up/drop off arrangement that you believe is secure.

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We will text/email you when the pickup/drop-off is made.  This service is provided solely for the benefit of the customer and Your Laundry Genie assumes no responsibility whatsoever for such an arrangement.

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LOST OR DAMAGED ITEMS

Your Laundry Genie exercises the utmost care in cleaning and processing orders entrusted to us and uses such processes, which in our opinion are best suited to the nature and conditions of each individual garment.  Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that may result in tears or the development of small holes in the fabric that are not readily apparent prior to processing.  We cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls, etc. By accepting these terms and conditions you acknowledge and agree Your Laundry Genie, its owners and their heirs, shall not be held liable in any manner for damage or loss.

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ITEMS LEFT IN POCKETS OR WRAPPED IN LAUNDRY ORDER

Your Laundry Genie strives to check for items accidentally left in the garments given for Laundry or Dry Cleaning. However, Your Laundry Genie, its employees, contractors or agents, is not responsible for items, or damages caused by items left in garments such as jewelry, watches, cash, pens, crayons, markers, lipstick, gum, detachable buttons, cuff-links, belts, broaches, strings, laces, hoods or loose items on garments, etc.

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We ask customers to ensure that they check all items and remove all contents from the pockets or affixed to their garments before giving them for servicing.  Your Laundry Genie is in no way responsible for damages caused to the garments due to the presence of any aforementioned items or the like.

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MAXIMUM STORAGE

Your Laundry Genie can hold your clothes for a maximum of five (5) days, or as agreed upon before the commencement of service.  If the period extends beyond that, then Your Laundry Genie may charge the customer storage fees of $5 per day.

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QUOTATIONS AND PRICING

All current prices are listed at www.YourLaundry Genie.com and are quoted in Canadian Dollars (CAD). For pricing on any unique items not listed on our website, please contact us at yourlaundrygeniesarnia@gmail.com

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Your Laundry Genie reserves the right to make changes to any or all prices without advanced notice. In case of any discrepancy in pricing, the online posted prices will be applied.

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PAYMENT

Payment in full is due at the time of placing your order and before pick up, unless otherwise arranged. If otherwise arranged, payment is to be made prior to laundry return. Payment can be made by e-transfer to yourlaundrygeniesarnia@gmail.com  

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